• Any cancellation made within 2 business days of your activity (after 18:00local time) will be subject to a charge of 100% of the total amount.
WHAT HAPPENS IF I MISS THE FLIGHT OR DELAYS, CANCELLATIONS, ANY PROBLEMS?
GAUDI TOURS will always try our best to defend your interests. Whenever it is in our hand we will do our best to your satisfaction and minimize any inconvenience that the airline might cause.
Whatever the situation, be it theft of belongings, loss, illness, we will be your unconditional host.
We want you to have your tour, and we’ll always try to reschedule your tour for later or the next day possible if that suits you, and be as flexible as possible in such situations. However, bear in mind that we are a small company and our resources are limited. In high season, we might be booked out for later. Or we might not be allowed to change the pre-purchased tickets, which would be lost. Or if you are delayed a few hours and your ship is departing, we might only be able to take you from the airport to the pier with no tour at all.
In such cases no refund applies (read our Cancellation Policy), but we are always happy to provide any documentation you need to claim a compensation from your travel insurance.
So if you miss a flight, or it is delayed or cancelled, the faster you let us know the better, as we’ll have more time to react and start planning possible alternatives.